hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:00 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
Mon - Sat: 8:00 AM - 5:00 PM

Customer Reviews

5
Yelp

This is an update to my last review on Yates. After my review and repeated request to talk to the owner, the service manager (Ben) called me to find out what went wrong with my experience. Ben politely and professionally listened to me, didn't make excuses and suggested ways to remedy the situation. After our conversation, I decided to give Yates a second chance and finish the repairs that they had started. I'm VERY glad I did, they fixed the car perfectly (ahead of schedule even), coordinated with me every step of the way, and at a very fair price! Ben even called me after I had picked up the car to see if everything was working properly and up to my expectations. I must say that my opinion of Yates has done an about face and I would fully recommend them. This whole situation could have been averted if the management was informed of my situation via some other means other than reading it here. Communication is king and Yates redeemed themselves in this department and overall. Take your car to Yates and you won't be disappointed.

5
Yelp

This is my new favorite and only auto shop in the area. I took my car in because I had a flat tire. I had a flat tire that only a week before was "fixed" with a patch at a local Midas. I had used the website's appointment scheduling tool. Rob called me back within a couple hours and told me I could bring the car in any time the next day (He called me Friday afternoon, I took the car in Saturday morning). I had said that I didn't know if the tire was still good and could be fixed or if I needed a new one, but whatever he found out would be fine with me. I practically set myself up to be taken advantage of.I dropped the car off the next morning and found the nicest staff and shop. The location was right across the street from the metro, which was a bonus. I came to find out that all those web requests get immediately emailed directly to Rob's smartphone, the guy is just slammed with these requests, but he gets back to everyone as quick as he can. The whole time he and the staff were nothing buy friendly and helpful. He called me back a couple hours later to let me know that he fixed the previous faulty patch and that I wouldn't need a new tire. He not only fixed it for half what the other company originally charged me, but he made a nice note on my invoice describing the problem and why it was faulty in case I wanted to go back and talk to the original shop. Good people. Clean shop. Honest work. This is my new go to shop.

5
Yelp

Twice in the last couple of years, I've been stopped by the police for having a blown headlight. I purchased the bulb at the local auto parts store, but unfortunately they couldn't (or wouldn't) install it for me. Both times, I went over to Yates and James installed the bulb in.....ummmmmm......maybe 6 SECONDS (seriously). NO CHARGE! This may not seem like a big deal to some, but it is to me! I've had other work done on my car at Yates and have always been pleased with their service and workmanship.These are great guys.....from the front desk staff to the technicians, they're all very knowledgable, friendly and ULTRA professional.

5
Yelp

Never met a better looking, more professional group of employees. If you thought twice it would be hard to determine who owned the place, since they all have that same winning attitude. If you get James at the front desk he will work harder than most to save you money and get you on the road. I HIGHLY recommend this place for all your automotive issues. I like what the guy said about it seems like a gas station out of the 1950s - it true is.

5
Google

I'm very happy with Yates -- great people and wonderful service!

5
Google

I've been a customer since 1980 and am completely satisfied.

5
Yelp

I'm a fan for life. Last July I moved to the area and wasn't familiar at all with shops around here. My car was making a weird noise, so I took a chance with Yates. Got my car back the next day and it was only an $85. I'm always worried about getting duped into paying for services I don't really need. There are tons of shops closer to me than Yates, but I'll go to Yates every time.

5
Yelp

One of the finest auto repair shops you'll find on the planet. Spotlessly clean. Even the windows are clean.The employees wear uniforms, or a clean shirt and tie.Free air.This is the way gas stations and auto repair shops used to be run in the 1950s and 1960s...when employees were polite, didn't use F-bombs as a normal course of everyday conversation, and showed up for work, clean cut and with a shave. A real time warp. Worth every penny, just to reward this level of attention to detail.

5
Yelp

I run a small moving company out of the Del Ray area. I was initially attracted to Yates because of the big "Best of" sign on the front of their building. (Great marketing!) I didn't expect much because of past experiences with auto repair shops, but these guys are great. They're straightforward and professional, and I get the impression that their no-nonsense attitude comes from a huge volume of business -- they get 'em in and get 'em out.Every single person I've dealt with there (particularly Rob, Josh and James) has been helpful and accommodating, and I never had any "follow-up issues." It breaks, they fix it, it stays fixed. The last time I had a truck in there, I chatted with a new guy (new to me), and there was a brief discussion of how we'd pay. (I lease my trucks through another company that was going to pay). They took the contact number of the other company and let me take the truck off the lot. A few minutes down the road, this new guy called to make sure that I didn't feel miffed about his questions regarding payment.Are you kidding me? An auto repair company calling to make sure my feelings weren't hurt?!? That's awesome. Even if/when I move my office somewhere else, I'll take my vehicles to Yates. I don't think the prices are bad, but even if they were higher than average, I'd still go there. Personal relationships and customer service built my business into a moderate success, and these guys clearly know how important that is.

5
Yelp

I've been to Yates many times in the past 10 years, and they always provide awesome service. For this review, I just want to comment on the following: They provide free air for tires. Loads of people use it. I went there last night because my tires were extremely low. There was a man in front of me trying to use the pump, and instead of putting air in, it let air out. I went to the front desk, and a very polite, chipper employee came out to check it, and sure enough, the pump was broken: it let air out of my tire too. Since I couldn't drive on such a low tire, this employee led me over to a repair stall, went to the back and got the garage pump (the one the service people use) and filled all of my tires. For free. And with a smile. I completely interrupted what he had been doing, and he went above and beyond to help me out. Awesome. I definitely will take my future paying business to Yates.

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