Alexandria VA auto repair

EDIT: After posting my review (which I've left below), I received a call from Tony at Yates to talk about the disappointing experience I had. He understood why I was unsatisfied and made things right. I'll say this about Yates: when they do make a mistake, they are willing to go the extra mile to make sure you are happy and your car is running. You can't ask for more than that from a business. Details: I brought my car in for a brake problem. The technician took a look at it and recommended replacing the master cylinder for $910. When I asked why it needed to be replaced, the technician told me they "couldn't find anything else wrong with the brakes, so it must be the master cylinder". I did some research online and discovered that other owners of my model had similar problems with their brakes, had gotten similar recommendations, and that replacing the master cylinder didn't actually fix the problem. It turns out that that there is a known problem with my model and the solution is unrelated to the master cylinder. I went into the shop and explained all of this, and the technician (a different one) agreed that replacing the master cylinder was unlikely to fix the problem. They then charged me $165 for the diagnosis.

Great service. Thanks jesse

I have been using Yates for 10 years and have never had bad experience. Yates goes out of its way to help

Simply amazing! You won't want to go anyplace else for the care and expertise they offer at Yates! Tell John that Mrs. H sent you-and get your car washed by Connor, he's amazing!

Flat repair - in less than an hour! Very courteous staff, complimentary coffee, and price quote before they started.

Had one of the worst travel days of my life. Got a flat tire. Spare was flat too. Luckily the random gas station I was able to walk to was Yates Automotive. Despite knowing I had to take the car elsewhere due to my hotel booking they did what they could to help me. Connor deserves special recognition - this solid, stand up midwestern dude helped get my tire situation sorted and even drove me back to my car. You're definitely in good hands with Yates.

Great neighborhood gas station. Service are fast and professional. I have my car safety inspections for many years there.

I always receive excellent service when I go to Yates. They have a great crew and I personally feel they are very honest in how they communicate and work with their customers. Gas is a little higher priced than I like but when it comes to repair and inspection, they are top notch.

Took my car in for a complete detailing because the lovely trees we have in Del Ray had dropped seed pods that gummed up every crack and even made their way inside the car. After looking it over, Aaron said that since my car was only three years old, it didn't need that top level of service and so he dropped the price. He said he was glad I'd brought it in before the finish was too far gone, which made the detailing much easier. My car came out looking like new. Thanks, Aaron and thanks, Yates!

The team at Yates Auto is simply top notch! I have been a guest of theirs for nearly 10 years, over the span of 4 cars-always treated as if I am their only customer and priority. John and his crew are not only experts in what they do, they are kind and generous with their time and effort for customer service! Recently Connor in the auto detailing dept. took care of cleaning my truck-it looks so good I don't want to drive it! Thank you team Yates-you continue to be the first place I tell people to go for their cars, their dry cleaning and now their pizza! :)