hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:00 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
Mon - Sat: 8:00 AM - 5:00 PM

Customer Reviews

5
Yelp

Leonard at Yates Automotive is the reassurance man! My Jeep Wrangler was smoking and he took very well care of me. He just took my info. gave me the keys to loaner car with a full tank of gas, and said, "We'll call you in a few hours". It was super easy and I was stressed trying to get back to Richmond in time for my class (VCU). When I came back 30 minutes later, the car was fixed and ready. He fixed up my radiator and only charged me for a check up. (About $80He offered to give me a car wash and interior clean-up, but I was in a rush back to school. When he saw how happy I was to have the car back in time to make it to class (hour and a half away), he said I could've taken the loaner car if I really needed to. I couldn't even believe it. I highly recommend this place. They're extremely loyal compared to the smaller shops where you'd think you'd get a better price. No. Go here and talk to Leonard!

4
Yelp

Yates is wonderful! The staff has always been very friendly and helpful. Really taking the time to explain in detail the work that needs to be done on my vehicle. I wouldn't take my car, Tootie, anywhere else!

5
Yelp

I have always received excellent service at Yates. They have friendly staff, great prices, and are conveniently located in Alexandria! I highly recommend their services and will continue going to them for all of my auto needs.

5
Yelp

I took my car in for a state inspection, and it passed as expected. But what I didn't expect was to get my cat back hand washed and vacuumed. It was very clean and even smelled new again. All that on a $16 tab. I'll definitely go back.

5
Yelp

I've been there twice since I purchased my car. Once for an inspection and yesterday for an oil change there yesterday. They gave a complimentary car wash and vacuum both times. Their service is always excellent. Yesterday I met Toby and she was great. She has a Challenger as well and was super friendly and helpful as I waited for my car.

5
Google

Service doesn't get nay better then at Yate's. Jara is efficient and responsive. So happy I found this place.

5
Google

On two separate occasions I needed a tire patched quickly, and both times they were able to do it quickly and on short notice. Pricing was fair and the service was friendly. Would use them for more major repairs without hesitation.

5
Google

I enjoyed one of the best customer service experiences I can remember at Yates Automotive. I had a minor issue with a tire; not a very profitable repair for them. Yet I was blown away with their operation. I live 30 minutes away and I will be bringing my car in for regular service going forward. I don't see this level of customer care very often any more!

5
Yelp

I highly recommend Yates Automotive. My wife got a nail in her run flat tire, so we called a few places looking for a replacement. Yates was able to get the tire much faster than any of the other shops. Their price was clearly stated and comparable with other shops. The biggest thing that impressed me was the service. The office was friendly and flexible with our weekend schedule. The work was done in a timely manner, and they even hand washed and vacuumed the car, which was an unexpected surprise.This was my first time using Yates Automotive, but they will be my go to shop in the future.

4
Yelp

Quick and friendly service! I brought my car in for an oil change. I spoke with two different gentlemen behind the desk and both were friendly, with big smiles, eager to help. They even offered me a ride to wherever I needed to go while they worked on my car. Although the price was a bit more than I wanted to pay, it was still cheaper than JiffyLube and I was very happy with the result. I would definitely go back.

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