Leonard at Yates Automotive is the reassurance man! My Jeep Wrangler was smoking and he took very well care of me. He just took my info. gave me the keys to loaner car with a full tank of gas, and said, "We'll call you in a few hours". It was super easy and I was stressed trying to get back to Richmond in time for my class (VCU). When I came back 30 minutes later, the car was fixed and ready. He fixed up my radiator and only charged me for a check up. (About $80He offered to give me a car wash and interior clean-up, but I was in a rush back to school. When he saw how happy I was to have the car back in time to make it to class (hour and a half away), he said I could've taken the loaner car if I really needed to. I couldn't even believe it. I highly recommend this place. They're extremely loyal compared to the smaller shops where you'd think you'd get a better price. No. Go here and talk to Leonard!