hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:00 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
Mon - Sat: 8:00 AM - 5:00 PM

Customer Reviews

5
Yelp

So far, these guys have been beyond awesome.When I had a tire blow out on 11/3, who'd have thought it would turn into a seriously big job (turns out, blow out pushed tiny Smart to the side, bounced off curb and rear-axle part got bent).Josh & the guys @ Yates spent AGES trying to figure out what was wrong after the tire got replaced by a tire shop that was close to where it happened. A persistent warning light wouldn't reset - and the computer diagnostic read as "implausible connection". They then spent equal amount of time trying to figure out if we could cover any of this via warranty or recalls or anything to try to save me money.They've been kind and polite and are doing their best to make sure this is done right.The car's still there (and thank goodness insurance will cover some of this!) and I'll update after I get it back. But so far, this is going to be my go-to place for car service & repair now that the only Smart Car dealership is in Tyson's and oh-so-elitist. (No loaner cars for Smart owners, only Mercedes!)

5
Yelp

I admit it. I broke something on my car. It wasn't super important, but it needed to get fixed.Well, my brain says "it will cost you $1800 and you'll have to leave your car there for a WEEK. Just hold off...one...more...weekend." Well, I finally took it in. Yates is within walking distance of my house, so if I had to leave my car, good option. I went in, chatted with the manager, who is very nice and actually commended me on trying to fix it in the first place. I told him "You'll have to order the part, no problem. Here are my keys." Oh no, they had a box of them laying around. He took my keys, popped my hood, didn't charge me for the part and topped of my oil. 10 minutes, $10 for the oil. If I live within 30 miles of Yates, they're my place.

5
Yelp

Been going there for years. Best repair shop in NoVA. Superb staff & service.

5
Yelp

I've been going to Yates for over 20 years. From working on my junker in the eartly days to all my new cars since. They are not always the cheapest, but save you money in the long run because you can trust them. They have always been totally honest with me and never try to rip you off by "fixing" things that aren't broken. They are friendly, professional and really a joy to work with. I never go any place else

5
Google

AWESOME! All you need to know about Yates is Rob, the guy will help you out...Yates is right down the street from my house and I can always swing the cars by for quick maintenance. They text message me or email throughout the day to let me know progress on the vehicle and ask questions. Work is always top-notch and on schedule. Couldn't be happier with their service on my Jeep and Honda.

5
Yelp

Great price and service. Gave me a good explanation and price on a brake pad replacement. Called immediately when it was done and picked it up with no problem.

5
Yelp

I drive to work via Braddock most mornings, and I've stopped at the Sunoco for gas a few times. Each time I've felt comfortable, and have enjoyed their choice of music as I pump my gas.This morning I stopped by because a belt was making a particularly large amount of noise (and I just got an oil change yesterday and the guy said there was nothing he could do) and I wanted to see if they could find anything.There was a longish line inside, but Ben took me immediately. He came outside, checked out the car, got some silicone paste, and lubed up the belt (after checking to make sure there were no cracks or anything wrong with it). He was so friendly, understanding, and didn't charge me a thing.I will definitely be back to Yates!

5
Yelp

Ok- so the relative amazingness that is ANY business in Alexandria after 5 years in Brooklyn should not render my review null and void. Yates is awesome. My husband had gone in two weeks ago for a quick wiper fluid purchase. Since they didn't have a million plastic bottles of blue stuff, but instead a hose that dispenses the stuff (yay sustainability!) they filled us up and didn't even charge us. Today the brake light went on- great...we're going away for the weekend and leaving TONIGHT! So I took it in and asked what they could do. Within two minutes they had filled up my brake fluid and then took it in for an oil change. They did a thorough look over on our car and did make a couple of suggestions- tires, etc (nothing I didn't already know) and were totally not pushy about it. What did I do to deserve such a great service station within walking distance of my house? Oh- and they might be the best business for customer service ever. And not in a creepy unnatural way- just really pleasant. Yay Yates!

5
Yelp

Great customer service. I got several calls from James throughout the course of my problem. Ended up saving me $500!

5
Yelp

So I've had really bad luck with auto shops - do I have "I'm a girl, thus a complete sucker!" on my forehead? I'm the girl who ends up with barely enough oil (but got charged full price!) in her car after taking it to the shop around the corner for an oil change. I also am the one who, after taking it to the dealership to deal with one problems, ends up with 3 other new issues that end up costing more than my mortgage.I actually found this shop through Angie's List, and cross referenced w/Yelp. I'm thrilled with this shop - they've been trustworthy, honest, and do an excellent job taking care of my car. Not only that, I usually end up paying less at Yates than what my dealer quotes me for service!I've been so pleased with Yates that I've referred my best friend when it was time for her 30K mile checkup. She was stunned to find out that she'd be paying nearly $300 less than what her dealer was quoting her. HA! Suck that, stupid dealerships and crappy garages!

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Yates Automotive (703) 683-5300 For Assistance.