Hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:30 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
MON - FRI: 8:00 AM - 6:00 PM|SAT: 8:00 AM - 3:00 PM

Alexandria VA auto repair

737 reviews
Call Us:(703) 215-3255
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Customer Reviews

5
Google

Had a great experience. The team was great at communicating the process, we’re extremely knowledgeable, and the prices for repairs were reasonable. They fixed a few things on my truck that had been broken for years, and did it in less than 24 hours. I’ll certainly be back.

Thank you for trusting us with your truck, D Matthews! We're happy to hear that you had a great experience at Yates Automotive. Communication and knowledge are important to us, and we aim to provide reasonable prices too. We're glad we could fix your long-standing issues quickly. We look forward to serving you again! 🚗💨

- Yates Automotive
5
Google

Very helpful. Great customer service.

Thank you Neicey for sharing your fantastic experience with us! Our team takes pride in providing top-notch customer service to each and every customer. We are thrilled to hear that you found our staff helpful and that your visit to Yates Automotive was a success. If you have any further feedback or questions, please don't hesitate to reach out to us at [email protected]. We look forward to serving you again!

- Yates Automotive
5
Google

Greatest experience at an automotive shop I have recieved in my 28 years of being a driver. I had the pleasure of working with Zan. Upon explaining my issue he already gave a me a possibility of what it could be. Long behold, 3 hours later one of the options he gave, the right rear wheel bearing was shot. 2 visits later, to 2 different shops, 2 new rear tires, 2 wheels, rear brakes, over $2,000 spent , Yates had the issue and problem found and fixed by the end of the day. From my initial call with Zan to when I walked in to the door to picking up my vehicle, CLEANED. The service was OUSTANDING. Yates deserve 10*. Professional, fair priced and great people working there. My total came in under than what was quoted which was a bonus. Huge thanks to Zan. Yates has earned me as a customer.

Hi Ziggy A, thank you for the 5-star review! We are thrilled to hear about your exceptional experience with us. Your satisfaction is our top priority, so it's fantastic that we exceeded your expectations. We are glad that Zan provided outstanding service and solved your car issue promptly. We appreciate your kind words about our team and fair pricing. Remember, Yates Automotive is always here for your automotive needs. Just reach out to us at [email protected].

- Yates Automotive
4
Google

UPDATE: Was contacted by Kris- the follow up to improve was impressive. Kris apologized for the failure of service and even refunded me the upfront cost I was given. Outside if the refund- the fact that they followed up and addressed the concern is a great way to handle business. OP: Outside of the traditional tell you one price over the phone, then charge you more without reason- that I'm used to. The customer service is POOR. No greeting when you walk in, no smile, no eye contact, no basic pleasantries in regards to your business, no call with the quote before doing service as requested- and most of all... No "Thank you" when leaving. I'd pay double elsewhere before spending money where people don't appreciate my business. Won't be back.

We’re truly sorry to hear about your experience. What you described does not reflect the standard of service we promise our customers, and we regret that we fell short. Your feedback is important, and we’d like the chance to make it right. Please contact us at [email protected] so we can address this directly. —Yates Automotive Customer Care Team

- Yates Automotive
5
Google

Thank you so much, guys! You are doing great business, I am fully satisfied with maintenance you provided. I recommend you for my fellows and colleagues!

Thank you for the review and supporting a local family owned business.

- Yates Automotive
5
Google

As a NoVA local I am an avid supporter of local businesses and Yates has to be one of my favorites. From their dry cleaning to their car wash, the experience always exceeds the expectations. This year for my state inspection I decided to use Yates automotive and yet again, exceptional service and quality output. Thanks Yates team!

Thank you Jacob for supporting local family owned and operated. We look forward to seeing you again at one of our businesses.

- Yates Automotive
5
Google

Thank you for your 5-star rating, Abdou Aziz! We're thrilled to know that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know.

- Yates Automotive
5
Google

Zan was a great help in my most recent interaction with Yates. He worked through the issue with us calmly and smartly and did right by us. I'd work with Zan again and recommend him highly. D. Morrison

Thank you, Daniel, for your wonderful review! We're thrilled to hear about your positive experience with Zan. We pride ourselves on providing top-notch customer service and it's always great to hear when our team goes above and beyond. We look forward to serving you again in the future.

- Yates Automotive
5
Google

Top notch!

Thank you for the 5-star review, Mason! We are thrilled to hear that you had a top-notch experience with us. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future.

- Yates Automotive
5
Google

Very professional.

Thank you, Lawrence, for your positive feedback! We pride ourselves on being professional and ensuring the best service for our customers. If there is anything else we can assist you with, please don't hesitate to reach out.

- Yates Automotive
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