Alexandria VA auto repair

I used to own a VW. Anyone who has owned a VW knows the unending pain of repairs. The last time it broke for good, I took it to Yates. This was the first time I had used Yates. It was the coldest part of December 2017, a freezing 18 degrees out there. I had exhaust coming in through the vents. I tried to keep the windows down to lessen the carbon monoxide poisoning, but I couldn’t see out the front windshield. I know. Right? Anyway, they looked for the leak but couldn’t find it for sure. So they didn’t charge me anything. Luckily, I came into enough of an inheritance to put money down on a new car within that same week. And I take it to Yates religiously. A Honda, so basically it’s maintanence once a year. Duane from Yates drops me off at home, they let me pay over the phone, and then deliver my car to my home. I completely trust the mechanic; everything I am told needs doing is what I have already surmised will need doing. And it costs way less money than the VW dealership. I trust Yates. They’re small business answering to their own small community. They’d never have survived if they weren’t trust-worthy. So I don’t have to worry about my car now. Thankfully.

Very honest, professional and courteous service. The BMW dealership has lost my business as I prefer to have Yates Automotive service my vehicle going forward.

Great service, they answer all your questions, honest on whether something needs to get done vs something you may have time to get done. Yes, the price of the work they do is a little up there, i do feel because they are thorough it’s worth it.

Yates Automotive has the most friendly & reliable staff. There were many times they wouldn't even charge me for some oil. They are also very honest. Tell them I recommend you! Hope you get taken care of by Numan or Kris.... they rock!!!

Picked up my car right on time for an emissions inspection. Everything was complete and they returned it right to my house. I was able to pay over the phone. Extremely easy and convenient. I tried to tip them for the great service, but they refused. Thanks again for the great service.

Numan was very cool and helpful. Replaced a headlight for me on the spot, and didn’t charge me for labor. Thanks!

easy drop off and pickup, been coming here for 7 years, always good work. (this post was edited to update the number of years to the present....)

I just moved here from Florida. Needless to say I was unprepared of all the requirements of inspections and requirements and taxes. Numan, and other associates have been the most helpful in helping me get everything together, and keep my Mazda 3 in good shape! I am so grateful to have a great neighborhood shop that I can trust!

Yates has resolved issues with my car that BMW could not. Very diligent, quality work at a fair price.

I made a last-minute appointment for an oil change quickly and easily (huge plus!). Everyone I interacted with from the time I made the appointment through when I picked up my vehicle was kind and professional. The only reason I had to drop one star was that no one asked what kind of oil should be used in my vehicle and so they first used the wrong type of oil. However, they fixed it immediately once I realized the mistake and did it at no extra charge to me. Despite the mistake, I will likely still return to Yates next time my vehicle needs to be serviced!