Customer Reviews

5
Google

Excellent workshop very professional

Thank you Darren for the 5-star review! We're delighted to hear that you found our workshop to be excellent and professional. Your satisfaction means a lot to us. If you have any further feedback or questions, please don't hesitate to reach out to us at [email protected]. We look forward to serving you again in the future!

- Yates Automotive
5
Google

I took my car in to Yates to have a newly-lit maintenance light checked out. They quickly diagnosed this as needing a simple reset for a recent oil and filter change. They fixed this up for me free of charge in just a few hours.

Thank you, Christopher, for the 5-star review! We're thrilled to hear that your visit to Yates Automotive was a success. We strive to provide exceptional service and are glad we could fix your maintenance light quickly and at no cost. If you have any more questions or need assistance in the future, don't hesitate to reach out to us at [email protected]. We're here to help!

- Yates Automotive
5
Google

I was very impressed with their professionalism and timely service and knew I was in great hands with their mechanics who correctly diagnosed my issue with my two rear wheel bearings of my Subaru needing replacing and my front and rear differentials needing servicing. I had two other mechanics from another place misdiagnose my problem so I was grateful to finally get at the root cause and address these potential safety issues. Now my car runs much quieter and smoother. I will absolutely return to their Kingstowne location for oil changes and their Braddock Road location for major maintenance.

5
Google

I have been going to this location for about 4 years now to get my inspections and will be returning for routine maintenance soon. They have always been thorough and honest about what did or did not need to be done with my car and has kept great communication on processes from start to finish. The service is also fast and done with in a reasonable time and price.

Dear Chanelle, thank you for being a loyal customer for the past four years! We're delighted to read your positive feedback about our thorough and honest service. It's wonderful to hear that our clear communication and efficient service have met your expectations. Please don't hesitate to reach out if you need any routine maintenance or have any questions in the future. We'd be more than happy to assist you!

- Yates Automotive
5
Google

I take my vehicles to Yates for inspections and most service. For me the most important thing is being able to trust the service and the people in any shop. I'll pay more for a family business that I trust, is responsive, and takes care of my family vehicles.

Shawn, thank you for your loyalty and trust! At Yates Automotive, we value our customers like family. Your satisfaction is our priority, and we're glad you've had a positive experience with us. If you ever need anything or have further feedback, please reach out to us at [email protected].

- Yates Automotive
5
Google

I just moved in from Illinois a few weeks ago to the Alexandria area. I was looking around online on where to go for the vehicle safety inspection and emissions testing and found this place. I was hesitant to trust what people were saying online to do first when first moved to the area, so I called Yates Automotive and told them my situation and Will was able to get me in the same day as long as I got there soon as I hung up the phone. Both the emission and inspection testing were done within a half an hour about. I am beyond appreciative and this relieved my stress and got the testing done and over with so now I can go to the DMV to get the rest of the stuff done. Thank you!

Hi Megan! Thank you for trusting Yates Automotive with your vehicle inspection and emissions testing. We're glad to hear that Will provided you with prompt and efficient service. We understand the importance of relieving stress during a move, and we're here to help! Should you need any further assistance or have any questions, please don't hesitate to reach out to us at [email protected]. Welcome to the Alexandria area!

- Yates Automotive
5
Google

Fast and friendly!

Thank you for the 5-star review, Rod! We're thrilled to hear that you had a fast and friendly experience with us at Yates Automotive. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Yates Automotive
5
Google

Thank you to Will and the team at Yates for a positive experience! They were professional and kind and did my safety inspection and emissions test quickly. Highly recommend!

Thank you for choosing Yates Automotive, Hana! We strive to provide exceptional service, and we're thrilled to hear about your positive experience. We'll pass your kind words onto Will and the team. If you need any further assistance, please don't hesitate to reach out. [email protected]

- Yates Automotive
5
Google

Thank you for your wonderful 5-star rating, Carmen! We appreciate your feedback and are thrilled to know that you had a great experience with us at Yates Automotive. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected]. We look forward to serving you again in the future!

- Yates Automotive
5
Google

I have gone to Yates for a few years now. They have a well run business. They’ve always done excellent work and have all the Services I could ever need. Everyone is very professional, polite, and kind. Visit there once and you want to stay and continue going back for all your car needs.

Debbie, your review made our day at Yates Automotive! It's great to know that you've been satisfied with our services over the years. We're always here to help with any car needs you may have, and we appreciate your kind words about our team. Should you ever need anything, please don't hesitate to reach out at [email protected]. Thank you for being a loyal customer!

- Yates Automotive
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