Reviews - Yates Automotive

Customer Reviews

Katherine Nucci

10/29/2025

Google

Excellent customer service. They had run out of state inspection stickers but called me to return when the stickers came in and immediately got my car in for inspection. Very much appreciated.

Thank you, Katherine, for choosing Yates Automotive. We're thrilled to know that you had a great experience with us. Our priority is to provide excellent customer service, and we're glad to hear that you appreciated our efforts in accommodating your inspection needs. If you have any further feedback or questions, please don't hesitate to reach out to us at [email protected].

- Yates Automotive

Jessica Harper

10/17/2025

Google

Even though I arrived ahead of schedule, the team addressed my concern immediately when they could have told me to wait. I received the state inspection I needed for an affordable price. I highly recommend Yates! They get the job done.

Dear Jessica, thank you for trusting Yates Automotive with your state inspection. We value your time and prioritize our customers' needs. It's great to hear that our team addressed your concerns promptly and provided you with a quality service at an affordable price. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out to us at [email protected].

- Yates Automotive

Audrey D

10/17/2025

Google

Great customer service, the team was very polite and helpful. They were very convenient as well since I didn’t have an appointment, as a walk in, I was fit in and not a long wait for what I needed. Pricing was also great.

Thank you for the kind words, Audrey! It's wonderful to hear that you had a positive experience at Yates Automotive. We pride ourselves on providing top-notch customer service and convenience. Don't hesitate to reach out if you need anything in the future!

- Yates Automotive

Alexis Skuca

10/16/2025

Google

Thank you for the 5-star rating, Alexis! It's great to see that you had a positive experience at Yates Automotive. If you have any further feedback or questions, please don't hesitate to reach out to us at [email protected]. We're here to help!

- Yates Automotive

Matthew Pfeiffer

10/10/2025

Google

They say once you find a good mechanic you should keep them. These guys are the absolute best. They've helped me out of so many jams - there are almost too many to count. Recently the splash guard underneath my car came detached, and they fixed it for free, in about 10 minutes. Great family, great shop, highly recommend.

Matthew, thank you for the wonderful feedback! It's fantastic to hear that our team has consistently provided you with exceptional service. We're glad we could help repair your splash guard quickly and at no cost to you. We appreciate your recommendation and look forward to helping you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected].

- Yates Automotive

Gary LaFrance (bassbeat)

10/7/2025

Google

Dropped off my car for Emissions and VA inspection. Very professional and efficient. My vehicle was ready when they said it would be. A 4-star is the highest I go for anyone and bears no reflection of the good service they provide.

Hi Gary- Thank you so much for the kind review. It really means a lot to our team. We appreciate you! Yates Automotive

- Yates Automotive

Gary & Jennifer

10/7/2025

Google

Hi Gary- Thank you so much for the kind review. It really means a lot to our team. We appreciate you! Yates Automotive

- Yates Automotive

Danielle Raabe

9/29/2025

Google

Went for my safety inspection here and the team was very friendly and quick. Good communication about when my car would be ready and plenty to do in the neighborhood while you wait.

Thank you, Danielle, for taking the time to share your experience! We're glad to hear that our friendly and efficient service made your safety inspection a positive one. If you need anything in the future, please don't hesitate to reach out. We appreciate your business!

- Yates Automotive

Ken Whitlock

9/26/2025

Google

Was super impressed with the excellent customer service and very reasonable price. Had a vehicle issue not far from their location, and they really helped me out and got the vehicle in the shop. Would highly recommend and use their services again.

Hi Ken, thanks for the great feedback! We're glad to hear you had a positive experience with us. We strive to provide excellent customer service and fair pricing. If you ever need our help again, feel free to reach out. We look forward to serving you in the future!

- Yates Automotive

Kathy L

9/26/2025

Google

I'm all for supporting local businesses and I've brought my car to Yates for my vehicle inspection on multiple occasions. I'm always impressed with their customer service. The garage and office are super clean and everyone friendly and professional. Plus the location is super convenient as it's a short walk to the metro. My grandfather owned a garage in the midwest and Yates reminds me of those same old school values of providing good service, only lacking the white shirt and bow ties! It's lovely to read reviews of folks who have been helped by Yates in a pinch. I've recommended Yates to many friends for their car maintenance when their warranties run out.

Kathy, we appreciate your support and kind words! Our team takes pride in delivering excellent service and maintaining a clean facility for our customers. We strive to uphold the values of quality and professionalism that you mentioned. Thank you for your recommendations, and if you ever need assistance, please don't hesitate to reach out.

- Yates Automotive

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