hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:30 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
Mon - Sat: 8:00 AM - 5:00 PM

Customer Reviews

4
Google

5
Google

Amazing staff and service!

4
Google

5
Google

Professional and very helpful. Will continue to use going forward. Full disclosure I’m updating a previous review- the team here worked with me to resolve the original issue and I ultimately landed in a better spot than ever expected.

5
Google

This is my favorite local shop for day to day type of work. While I take my european cars to specialty shops, I bring my truck here and get my inspections done here as well. I always recommend Yates to people looking for a shop. It also helps they are close to Al's Steaks and metro!

5
Google

I needed air in my tires. Immediately came to my car, took care of it and I was on my way. Thank you Mr. Dwayne Reed!

4
Google

I took my car in for an annual inspection on Friday, 10/23, and it failed in part due to a malfunctioning lock on the passenger side door. The car passed inspection at Yates a year before despite having the same problem. After an $190 diagnostic, they determined a part needed to be replaced and quoted me $450. After some discussion, they agreed to waive the diagnostic fee and told me they could have the repair completed the next day. Before getting off the phone, I verified a second time that the car would be ready for me the next day. I was leaving town (in the car) on Sunday morning. I heard nothing all day Saturday, so I called Yates around 4pm to check on the status of my car, and they told me it would not be ready until Monday. I explained my situation, and they checked to see if the car was drivable. It was, but the passenger side door was disassembled and missing a handle, so it was unsafe to carry passengers. Meaning, I could not leave town. If Yates had been honest with me, I would have scheduled the repair in the future and enjoyed my long weekend. Instead, I had to cancel all of my plans. I understand things come up, and if Yates had called in the morning I might have been able to make other arrangements. But they didn't call at all - I had to reach out to them just before closing only to find out they didn't keep their promise. Very poor showing from Yates Automotive - I have used them twice before and was satisfied with the service, but in the future I'll look elsewhere. UPDATE: Joey from Yates reached out first thing Monday morning to apologize and set things right. I understand mistakes happen - the important thing is acknowledging the problem and doing what you can to fix it. I appreciate the gesture and updated my review accordingly. I can't give Yates a full 5 stars given everything above, but they responded to the issue well and did everything they could to make things right.

5
Google

Honest, fair price, and fast

5
Google

Kris and Dwayne provided great service!! 👍🏾👍🏾👍🏾

5
Google

To whom it may concern, I took my 2005 Ford F-150 in for an AC inspection and to do a general check up of the vehicle. They were extremely accommodating and able to complete the inspection, give an estimate, and complete the work within 24hrs. They were extremely professional at all times and priced me fairly. No games were played at all and no attempts to add things to work on that were not needed. They have earned my respect and continued loyalty from this point on. Thank you very much to Kris and the while team at Yates Automotive.

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