First time going to Yates. Had a brake light out. Called to see if Yates had it in stock, thinking I would just buy it and replace it myself. They told me if I could get there within the next 10-15 minutes, they could take a look at it, but they would be closing at 8pm. I got there in just a few minutes. They brought my car in right away and ended up replacing the bulb quickly. When the gentleman came to the office to tell me it was done, he told me, "You're all set." I asked what I owed them. The mechanic said, "Nothing. We haven't done anything nice for anyone yet today." Awesome first impression.