Alexandria VA auto repair

We were driving home at 5pm when we suddenly had a flat tire. We used Yelp to find the closest tire repair shop and landed here. We called to inquire on wait time and they said they would do their best to fit us in. Within an hour and a half they had diagnosed the issue and quoted us a fair price for repair. We declined the repair for the time being (simply because we needed to figure out financials) but they offered to put on the spare at no charge. We were honestly so surprised- it would have been well within their right to charge us for the time it took to diagnose, take off the tire, and put the spare on- but they told us not to worry about it. Very impressed with the customer service and we will be back for sure.

It was my first time here and really I felt excellent. Everything was more than just ok. The service was professional and my old car is running as a new model.

Great customer service from Jon and his crew I appreciate everything guys, great work highly recommended!!

Only automotive shop I trust. They are honest about issues that need to be fixed (or can be delayed if they're not too serious) and are extremely knowledgeable and take care of our vehicles. Also complementary car washes after service is done is a plus!

They remembered my name but even more important, I never felt like they were fixing things that really didnt need fixing at the time to inflate the bill.

Friendly and great service!

great and quick service!

I took my flat tire to Yates to get a patch. Jeff and Joey were awesome to work with and the entire staff made an effort to say hi to me and make me feel welcome. I love businesses that are operated like this and will now go to Yates again if something comes up.

I've been going to Yates for several years now, and the vast majority of the time I've had really great experiences, they've been fast, communicative, and helpful in getting quality work done. On the one occasion I had an issue, and one of the repairs didn't turn out perfectly, they did a great job of following up and making things right, so you can go here knowing that they stand by the work they do. I'll definitely be back.

Yates Automotive is an outstanding company that delivers an even more outstanding product. We had two SUVs detailed, and, upon completion, both vehicles were beyond expectations. Their personnel are professional with a tremendous work ethic. Truly outstanding. Thank you!!!!