I've reviewed Yates before and have had consistently good experiences there, but today they saved the day. Our car wouldn't start (dead battery) and I'm not going to fully confess to the series of events that led us to call Yates because it's embarrassing how little we know about cars, but suffice it to say that they are amazing. Jon dropped everything, even though the shop was slammed, and came over to our house to help us not electrocute ourselves. While here, he identified a problem, went BACK to Yates to get some supplies, and then fixed our car. All within an hour of us identifying that there was even a problem. In addition to being a really great shop, they also remind us that we live in a wonderful community and that we take care of one another. I love Yates Automotive.