EDIT: After posting my review (which I've left below), I received a call from Tony at Yates to talk about the disappointing experience I had. He understood why I was unsatisfied and made things right. I'll say this about Yates: when they do make a mistake, they are willing to go the extra mile to make sure you are happy and your car is running. You can't ask for more than that from a business. Details: I brought my car in for a brake problem. The technician took a look at it and recommended replacing the master cylinder for $910. When I asked why it needed to be replaced, the technician told me they "couldn't find anything else wrong with the brakes, so it must be the master cylinder". I did some research online and discovered that other owners of my model had similar problems with their brakes, had gotten similar recommendations, and that replacing the master cylinder didn't actually fix the problem. It turns out that that there is a known problem with my model and the solution is unrelated to the master cylinder. I went into the shop and explained all of this, and the technician (a different one) agreed that replacing the master cylinder was unlikely to fix the problem. They then charged me $165 for the diagnosis.
We can't thank you enough for taking the extra time to edit your review, Corey. We're thrilled that Tony was able to connect with you and exemplify the customer service we work so hard to champion. Thank you again for your initial honest feedback and update. We're glad we could work to make it right. **Update** Thank you again for your review earlier in July. Each month, we select four reviewers at random to receive a $25 Yates Automotive Gift Card and we're happy to report that you were one of the four selected! At your earliest convenience, can you please email us at [email protected] so that we can email you back with the gift certificate? Thank you!
- Yates Automotive