hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:30 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
MON - FRI: 8:00 AM - 5:00 PM|1ST & 3RD SAT: 9:00 AM - 3:00 PM

Customer Reviews

5
Google

EDIT: After posting my review (which I've left below), I received a call from Tony at Yates to talk about the disappointing experience I had. He understood why I was unsatisfied and made things right. I'll say this about Yates: when they do make a mistake, they are willing to go the extra mile to make sure you are happy and your car is running. You can't ask for more than that from a business. Details: I brought my car in for a brake problem. The technician took a look at it and recommended replacing the master cylinder for $910. When I asked why it needed to be replaced, the technician told me they "couldn't find anything else wrong with the brakes, so it must be the master cylinder". I did some research online and discovered that other owners of my model had similar problems with their brakes, had gotten similar recommendations, and that replacing the master cylinder didn't actually fix the problem. It turns out that that there is a known problem with my model and the solution is unrelated to the master cylinder. I went into the shop and explained all of this, and the technician (a different one) agreed that replacing the master cylinder was unlikely to fix the problem. They then charged me $165 for the diagnosis.

We can't thank you enough for taking the extra time to edit your review, Corey. We're thrilled that Tony was able to connect with you and exemplify the customer service we work so hard to champion. Thank you again for your initial honest feedback and update. We're glad we could work to make it right. **Update** Thank you again for your review earlier in July. Each month, we select four reviewers at random to receive a $25 Yates Automotive Gift Card and we're happy to report that you were one of the four selected! At your earliest convenience, can you please email us at [email protected] so that we can email you back with the gift certificate? Thank you!

- Yates Automotive
5
DemandForce

Detail Department did an excellent job on my vehicle

5
DemandForce

They are always nice and professional. They listen to my concerns regarding my vehicle. I believe they are a bit more expensive than some places, but their facility is very nice. Upon payment, I would like to receive a ticket that reflects a breakdown of labor and parts instead of a brief description and the bottom line. I will say they have worked with me on price in a couple of instances.

5
DemandForce

Yates saved me he other day. My tire had been losing air and 40 minutes before closing, they gotIt Up and found a nail and plugged it up. Cannot thank them enough!

5
DemandForce

As always, the Yates team was responsive, explained to me the problem and options, and had my car repairs quickly. Their professionalism is what has kept my family as loyal customers for ma years.

4
DemandForce

Seats were wet from detailing, but they di a really good job.

5
DemandForce

I requested an Interior detailing, and not only did my car come back looking newer and better than it was when I purchased it 6 yrs ago, but they also did a complimentary exterior wash and wax!

5
DemandForce

Great Job. Prompt Service

4
Yelp

I've been taking my 2008 Nissan Sentra to Yates for two years now and I would recommend them to anyone. The staff is super friendly, knowledgeable, and efficient. The cost may be slightly higher than other places (I admittedly haven't done much research), but I'm willing to pay more to not only support a local business, but also to support the great staff they have. This past time, Brian specifically was so helpful. My car was in the shop for a few days longer than originally expected due to a delay in getting some specialized parts. Brian gave me a loner car due to the inconvenience. Thank you Yates!

Thanks so much for taking the time to post a review, Lauren. Your support and recommendation mean a…Thanks so much for taking the time to post a review, Lauren. Your support and recommendation mean a lot to us.

- Yates Automotive
5
DemandForce

Consistent friendly atmosphere and great service. We'll keep coming back.

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