Alexandria VA auto repair

I was trying to inspect my car required by the State of Virginia on the weekend and failed it. Alex did his best to repair my car on the same day and time and I was able to renew my sticker afterwords. Great customer service and people there are very helpful! It is also great that you can inspect your car on Saturday as they are open till 5 pm and that you get a free car wash if you get any repairs done!

Wonderful Car Service & Repair

I just took my 2008 Range Rover Sport to Yates. I used Yelp to select them and based my decision on 1) price and 2) their positive reviews. It was an excellent decision. Like most people, I've had horrible experiences with various car repair stations. The team at Yates could not have been more courteous, professional and informative. My car was ready exactly when they said, runs beautifully, and they even washed it. Best of all, they spared me any attempt to upsell other services, even though my 10yo car needed some additional things done. They simply informed me of a few items and left it at that. Any other shop would've made me say "no" 10 times before getting off the phone. These guys understand what it takes to make a customer happy. I will definitely be a return customer. John C.Alexandria

I brought my 2008 VW Jetta into Yates after the check engine light came on earlier this week. They were able to quickly identify the issue, communicated clearly with me about the solution, and I didn't feel like they tried to upsell me at all. The customer service was great (I spoke mostly with Ken and John) and my car is running smoothly again. You can tell that they are committed to making you a repeat customer, and after seven years in the area, I now have a regular mechanic! Will definitely be back. Thanks, Ken and team!

Excellent customer service! I had taken my car in for intermittent problems with the clutch and start. They did a complete inspection and I was happy to learn my car was in great shape and safe to drive. They identified the possible issues which were not major at all. They also washed and vacuumed my car at no additional cost. Ken explained everything and eased my concerns about driving long distances. I will definitely go back for future service as needed.

A few weekends ago I took my car to Yates to get the oil and the windshield wipers changed. They were friendly and efficient, fit me in quickly, and did not try to sell anything else to me. I dropped the car off min-morning and had it back by about 1pm, so it also wasn't disruptive to the day at all. It was definitely a good experience and I will for sure come back.

this is an awesome team! customer service was top notch! great people willing to explain their recommendations and i was back on the road in no time!

Ken was very helpful and thorough on his explanations! We really appreciated his help! Thanks ken!

This spot is going to be my go to from now on! Friendly knowledgeable service. Was in and out in a flash... Jiffy Lube can kiss my bumper!

This shop is friendly, honest and considerate of their customer's needs/preferences. Really, it's the shop everyone wishes they could go to.