Alexandria VA auto repair

I am here from out of town and my vehicle's engine light was on and transmission fluid was leaking (well, almost completely out). Jon, the owner, was able to inspect my vehicle, temporarily fix it (it has to be completely fixed back home) so that I can make it home safely. On a very busy day he helped me tremendously, the price was very reasonable as well! Great place and even a greater person. Thanks to Jon and his crew! Even for a PENS fan!

I had a wonderful experience with Yates Automotive. I recently was told by another auto repair shop that I "needed" new breaks. I relented and agreed, but when I went through my car's maintenance records, I found that those breaks only had 12,000 miles on them. Uncertain if I had just gotten scammed, I took the old breaks to Yates and they confirmed that those breaks were just fine. However, what really went above and beyond the call of duty was when Ken, the manager, offered to call the other auto shop and express his concern. Ken even followed up a couple days later and asked how it turned out. (I complained at the other place and got my money back.). Thanks Ken!

I stopped at Yates this afternoon because I had a warning light that my tire air pressure was low. Conor saw me looking bewildered and checked all four tires, added air as necessary, and even gave me a cap for one of the valves. What tremendous service! Thanks, Conor.

I am one of those people that only give 5 stars when the service is truly exceptional. I worked on my own cars until I moved to the DC area in a townhome where the HOA didn't allow you to work on cars. I started using Yates and every interaction with them has been good. I broke down after an oil change and without question they paid for a tow for me, arranged for a loaner vehicle, and got my car in the shop. Even though the repair ended up being difficult, a timing belt broke catastrophically, they have done everything they can to get my car back together against the clock. These guys are trustworthy and do honestly care about the things that I do and take action to back it up

Amazing results! Yates Automotive does car detailing right at Braddock Road as part of the Automotive shop so I'm leaving review here. My Jeep Wrangler is 16 years old and probably only washed when Yates did repair work and gave me complimentary wash. I decided to get it detailed and the results blew me away. The Jeep looks new!! The hard top was gray ash color when I took it in due to neglect and now it's restored back to shinny black like when I bought it. So impressed with the transformation. Wish I had taken before and after pics. Thank you Jason Yates, Arron and Conner!

EDIT: After posting my review (which I've left below), I received a call from Tony at Yates to talk about the disappointing experience I had. He understood why I was unsatisfied and made things right. I'll say this about Yates: when they do make a mistake, they are willing to go the extra mile to make sure you are happy and your car is running. You can't ask for more than that from a business. Details: I brought my car in for a brake problem. The technician took a look at it and recommended replacing the master cylinder for $910. When I asked why it needed to be replaced, the technician told me they "couldn't find anything else wrong with the brakes, so it must be the master cylinder". I did some research online and discovered that other owners of my model had similar problems with their brakes, had gotten similar recommendations, and that replacing the master cylinder didn't actually fix the problem. It turns out that that there is a known problem with my model and the solution is unrelated to the master cylinder. I went into the shop and explained all of this, and the technician (a different one) agreed that replacing the master cylinder was unlikely to fix the problem. They then charged me $165 for the diagnosis.

Great service. Thanks jesse

I have been using Yates for 10 years and have never had bad experience. Yates goes out of its way to help

Simply amazing! You won't want to go anyplace else for the care and expertise they offer at Yates! Tell John that Mrs. H sent you-and get your car washed by Connor, he's amazing!

Flat repair - in less than an hour! Very courteous staff, complimentary coffee, and price quote before they started.