Alexandria VA auto repair

Excellent service. In and out of the station in less than 15 minutes. No hard sell for air filters or windshield wipers. Courteous service providers. Plus, I received a free car wash.

I submitted a not so glowing review a few days ago and have since spoken with Ken, the general manager, and all is well now! I appreciated his great customer service and he seemed genuinely interested about my concerns and what I had to say. Thanks again Ken!

I am new to the area and have luckily found Yates Automotive. I had a brake issue unsolved by others, but Yates's folks diagnosed the problem immediately. They are always polite, courteous, and most importantly competent. Us non-mechanically inclined types are always at the mercy of automotive repairmen and their con jobs, I do not feel that way with Yates -- I believe them to be an honest and earnest family run business. Keep up the good work.

Always a great job done!

I have been here a couple of times and everybody is very friendly and provides realistic/reliable suggestions for car maintenance.

Yates is great...quick service, finish when they say they will, and very easy to work with.

easy drop off and pickup, been coming here for 5 years, always good work.

The best auto repair and maintenance ever!!! They are excellent, honest and their prices are always reasonable!!! They work with you. My husband and I love this place since 2011. The Customer Service is great always!!!

I can't say enough great things about Yates. I've brought our cars here several times for everything from oil changes and safety inspections to larger scale repairs. Everyone we talk to is always extremely friendly, courteous, and helpful. When I came in for a safety inspection last year they just did it on the spot because I had to get to work and couldn't leave the car all day. They've always been very honest about necessary vs. non-necessary repairs, offered to drive me to the metro when I dropped a vehicle off, and the turnaround is typically very fast. I wish customer service was this dependable everywhere!

We just moved to the area. After a 12-hour car trip with our dog, it was time for a detail. I did some research and made an appointment online with Yates. I love that you can go to their webpage and schedule a service without calling. They also followed up with text and email; which was awesome. The staff was professional and friendly. As far as the job itself, our car looks as good as new. We will be returning for other services!