For the past two years I have been taking my Jeep to Yates Automotive. I took the truck in for its 120,000 mile maintenance and the service I received was incredible. The front desk team is very friendly and professional, but the best part of my experience was Mike V., the mechanic who worked on my car. I had a long list of services (a dozen) that I needed to have done, from an oil change, transmission flush, replacing the serpentine belt, replacing the tires, a complete detailing, and a bunch of other maintenance items. When I picked up the car, I noted that several services on my repair order had not been done. I was a little miffed. They didn't do the engine flush; replace two transmission filters; and replace the radiator hoses! I spoke with Mike and he told me that because I have always used synthetic oil, it was a waste of time to do an engine flush--the engine is so clean that if we opened it up, it would look like a new engine (an excellent reason to use synthetic oil!). The T-Tech transmission flush equipment they use literally washes the inside of the transmission, it's not just a drain and fill service they provide. The two filters I asked to have removed are metal screens, not filters with some kind of element. Because the T-Tech service does such a thorough good job, those screen were well cleaned. Mike told me that opening a transmission to get to the filters means breaking the gasket, and when the gasket is replaced, it doesn't always seal as well as hoped. If it isn't leaking after 120,000 miles, he highly recommended not touching it. Finally, the radiator hoses I wanted replaced had been replaced when the radiator was replaced several months ago and didn't need to be replaced. I had forgotten! Mike and the team could have charged me for the those services, and I would have been very happy, but not as happy as I was when Mike educated me and saved me a bunch of money. My Jeep is 12 years old, and it gets compliments from everyone on how good it looks and how well maintained it is. I give my enthusiastic thanks to Yates Automotive for saving me money on unnecessary services and keeping my Jeep running so well that I don't have to buy a new one! That is saving me tens of thousands of dollars every year!