Alexandria VA auto repair

I needed to replace two rear tires on our Toyota Highlander. Before I ordered and paid for the two rear tires, I was told that I would need to bring the car back the next morning because those tires needed to be delivered. I was pleasantly surprised at 2:30pm on the same day when I got a phone call from Yates saying the tires were delivered and the mechanic had time to replace them that afternoon! Less than an hour later I had two new tires on our SUV. My husband and I were pleased - and well-prepared for the incoming snow expected in a few days. We go to Yates Automotive regularly because their work is consistently of excellent quality, and their manner is always prompt and professional. Women customers receive the same positive respect that men receive. Yates Automotive hires nice people!

New to the area and really happy to find a local car repair shop that's been been around awhile. Very appreciative of Nixon arranging for them to drive me home while they repaired my brakes. Wasn't expecting a free car wash when I picked it up. Nice touch! Highly recommend.

It’s really nice place. Zan did a great job explaining what my car needs and the expected time. The result was impecable. Strongly recommended place.

When I searched for auto repair shops in Alexandria I had no idea there were so many. Tried this one since it's been around a long time. Great customer service. Got an inspection done. Fast !

Yates Auto literally saved me thousands of dollars and restored my faith in car repairs, which in this economy is absolutely invaluable! I was at the point of considering buying another car because my vehicle (2017 Hyundai Elantra) seemed beyond saving. A sister shop of Yates Auto had worked on my car, and while their team was very pleasant to work with, after three attempts and about $1,000 spent, it became clear they were unable to pinpoint the issue. Disappointment was setting in. That’s when they graciously provided me with a loaner car—completely free of charge—and took my car to Yates Automotive in Alexandria for another look. Joey and his team at Yates Auto worked a miracle! Not only did they successfully repair my car, but Joey kept me updated throughout the entire process. His professionalism, honesty, and attention to detail stood out. On top of that, they went the extra mile by changing the oil and even delivering my car directly to my house. At no point did I feel like they were trying to upcharge or take advantage of me—everything felt transparent when dealing with Joey. They were able to rectify the issue without additional costs due to the back and forth experienced at the sister shop. Even then, every member of the staff at both locations treated me with respect and kindness. Thanks to Yates Auto, I avoided the enormous expense of purchasing a new car and can confidently rely on my current vehicle. As long as I’m in Virginia, Yates Auto has earned my loyalty. I can’t recommend them highly enough—thank you, Joey and the entire team!

I highly recommend Yates Automotive. They are the best car maintenance shop . I've been taking my 2011 Hyundai Elantra for regular maintenance, never had bad experience. Their service people always up front, honest and reliable, and I referred 2 of my buds to Yates. Big thanks to Yates, and Joey for your attention to follow up. That's a 10! Frank -

I always go to Yates when I want things done right the first time. Everyone is professional and friendly. I always seem to get in and out of there in record time I highly recommend them for your needs. Joey, always follow up to ask how was my visit. Great service.

Yates Automotive in Del Ray continues to surpass expectations with respect to customer service and quality work. I happily drive past numerous car repair facilities knowing my experience at Yates will be timely and professional.