I made a last-minute appointment for an oil change quickly and easily (huge plus!). Everyone I interacted with from the time I made the appointment through when I picked up my vehicle was kind and professional. The only reason I had to drop one star was that no one asked what kind of oil should be used in my vehicle and so they first used the wrong type of oil. However, they fixed it immediately once I realized the mistake and did it at no extra charge to me. Despite the mistake, I will likely still return to Yates next time my vehicle needs to be serviced!