Alexandria VA auto repair

Thank you...for the excellent service...

I always bring my car here. I dropped it off and got a call with the diagnosis short there after. Spoke with Ken who explained everything very clearly. He let me know what needed to be done today and what I could hold off on. That was nice. Had my car back to me in a couple of hours washed and vacuumed.

Yates team greeted me warmly, took great care of my car - washed it! and held it for me until after work. Excellent experience overall!

As always, an excellent experience.

Yates Auto was great. This was my first time there. I had been looking for a trustworthy shop to take both my cars - a 2003 Honda Accord and a 2007 Honda Odyssey. I was trying to decide whether or not to put more money into both cars. Ken Bond (their Service Manager) helped me to think through the process and make a sound decision. I couldn't be happier. Both cars run like new. They needed work on the suspension, struts, shocks, engine mounts, exhaust etc. They gave me a fair price and a loaner car for 5 days.

Always a great job done!

Great service! (Kudos to Ken and Mike.) Friendly, professional, and know their auto stuff.I also want to thank the Yates people for the beautiful landscaping they provide for all to enjoy.

They took great care of my car, explained everything that needed to be done, and had it all done in a timely manner.

Love it when you can pull up to a service station and be greeted immediately by a friendly, courteous and efficient staff member. And that's exactly what happened when Conor at Yates Auto greeted me yesterday. He knew exactly what it meant when he saw my warning light lit up in my car--check air pressure in tires. After he adjusted the air on all 4 of my tires, I thanked him and wanted to give him a tip for his wonderful service. But he would not accept any tips and explained he was there to help. He was the real deal--honest, respectful, and a genuinely kind-hearted good citizen. Such a refreshing experience that had me driving away wearing a huge smile, and thinking what a nicer world it would be if there were more folks like Conor!--Elisabeth

I am new to the area and have luckily found Yates Automotive. I had a brake issue unsolved by others, but Yates's folks diagnosed the problem immediately. They are always polite, courteous, and most importantly competent. Us non-mechanically inclined types are always at the mercy of automotive repairmen and their con jobs, I do not feel that way with Yates -- I believe them to be an honest and earnest family run business. Keep up the good work.