Alexandria VA auto repair

On my way back from work, I noticed that my front right wheels were making scraping noises. I thought the worst and assumed the break pads were worn and it was eating into my rotors. Took it into Yates since they were the only shop open nearby. They offered me a loaner free of charge, and diagnosed my car in the process. Since there was only an hour left until closing, they told me it would likely not be done until the next morning. The mechanic looked into the wheel, and found that there actually wasn't anything wrong with the car. I'm not a very trusting person, but this act definitely gained my trust. They told me it was free of charge, and let me go home with a peace of mind. Thank you Yates.

On my way back from work, I noticed that my front right wheels were making scraping noises. I thought the worst and assumed the break pads were worn and it was eating into my rotors. Took it into Yates since they were the only shop open nearby. They offered me a loaner free of charge, and diagnosed my car in the process. Since there was only an hour left until closing, they told me it would likely not be done until the next morning. The mechanic looked into the wheel, and found that there actually wasn't anything wrong with the car. I'm not a very trusting person, but this act definitely gained my trust. They told me it was free of charge, and let me go home with a peace of mind. Thank you Yates.

Mr. Yates has always treated me fairly since I started going here two years ago. I appreciate that they tell me what is wrong and what could be fixed but doesn't need to be right away. I have a very old car, so sometimes things don't go according to plan, but these guys have always worked to make everything right in an honest and straightforward way.The car wash and vacuum with an oil change is also a huge plus.

UPDATED!Mr. Yates called me about my review and we discussed the lack of communication. I am VERY happy that they took the time to contact me, and they clearly wanted me to be satisfied. Edited to 4 stars from 3. I would definitely take my car there again. Like I said, it keeps my money in the neighborhood!Thanks Mr. Yates!I needed some new tires and front suspension work and was quoted a high price, but since I know that kind of work is expensive and I'm not a mechanic I gave the OK and the car was ready that night. When I paid the bill it was more than $250 over the quote.So my beef: I felt like a chump for not asking them to breakdown the exact costs before telling them to do the work, which seems to be very good ( the car doesn't shake anymore) and am disappointed that they were so far over the estimate and didn't bother to call me to outline the difference for routine work.I knew they were expensive from my neighbors so even though I am out $2000 what I would have wanted Is a call telling me it would be more than %5 over the quote. I wanted to keep my money in the community and am willing to pay more for that.So 5 stars for the work, 1 star for the communication. Next time I'll get a step by step breakdown.

These guys were so helpful and kind helping me deal with my tires in the freezing rain! I would definitely go here again for any car trouble.

The Yates family business is great. I'm always on the road to and from city to city. These guys make sure that I'm always on the road making money for my bills. The atmosphere that they have their is family so I feel at home there. Thanks again guys for always looking out for me.

Stopped by Yates Automotive just to get gas, but when I went in to the office I saw they were selling batteries for key fobs (which I needed) and so I asked to purchase one. I had to wait a few minutes, as there were a couple other customers in the office, but the employees were very friendly and in good spirits. They even comped the battery because they said I had to wait. I'm not often in Alexandria but if I am again, I will definitely be giving them my business.

My jeep wouldn't start and so I had it towed to Yates Automotive. They did a great job and my car runs great! I also wanted to have the car detailed. The work done is simply amazing, it looks better than ever. Thank you!

These people are always top notch service, especially Leonard! Always extremely courteous and professional and nothing else but.

I stopped by to put air in my tires. After trying to get a decent reading on my first tire, a lovely tech came over and asked if I would like some help. I was so very happy to take him up on the offer. He quickly filled my tires and made sure that they were at the proper pressure. What I saw that day was a level of customer service you don't see much anymore. I will definitely patronize this business for other services in the future.