Inspections Unavailable 7/4/24 - 7/8/24

hours:
Mon - Fri: 6:30 AM - 8:00 PM|Sat: 7:30 AM - 5:00 PM|Sun: 9:00 AM - 4:00 PM
Inspection hours:
MON - FRI: 8:00 AM - 5:00 PM|1ST & 3RD SAT: 9:00 AM - 3:00 PM

Customer Reviews

4
Yelp

Had my car interior detailed, and Yates did a great job. My one quibble is I asked the clerk if it included vacuuming the trunk, and she said yes, but that was not done (and after I emptied the trunk too, wah). Nice to have such a clean interior. When I dropped off the car in the morning they took me to my workplace, also.

Thanks so much for your feedback, Jill. Although we're happy to hear that you're happy with the…Thanks so much for your feedback, Jill. Although we're happy to hear that you're happy with the result (it's so amazing to have a clean car, isn't it?) we're really sorry to hear that we missed the trunk vacuum! It certainly is included with an interior detail. We've messaged you privately so that we can find a way to make it up to you. Thank you again for your business and for the kind words despite our error in overlooking the trunk!

- Yates Automotive
5
Yelp

The car wash and detail center at Yates on Braddock Road is AMAZING! My Jeep wrangler is 16 years old and hardly ever washed over the years. I finally decided to get it detailed and was absolutely amazed at the transformation. It looks NEW after 16 years. The hard top was grey and faded due to my neglect and now it's restored to shinny and black like when I bought it. I was blown away when I picked it up. Never imagined it could look so good. Thank you! Highly recommend this place.

5
Yelp

If there were 6+ stars Jon and the Yates team would certainly own them! What a great master technician they have in Mike. Mike not only figured out the problem that was plaguing my car, but he offered a detailed explanation of the cause (ineffective work done by the OEM), When the dealership was presented with Mike's facts and diagnosis, they immediately replaced and repaired the issue and admitted a faulty opportunity to do so in the first place when they did not do the recall work as they should have in the first place. Honesty, integrity, sound mechanical and technical expertise and super competitive pricing is why we keep coming back! This truly is the best around!!!

Thrilled Mike was able to get to the bottom of the issue and provide you with the info you needed!…Thrilled Mike was able to get to the bottom of the issue and provide you with the info you needed! Although we strive to provide this level of service for all our customers, we really appreciate hearing from our customers directly on their experiences. Thank you for your business and for taking the time to post this review. We've shared your review with Mike and the team and the kind words went a long way.

- Yates Automotive
5
DemandForce

It was easy to schedule my appointment online and the service provided at the location was courteous and efficient.

5
Yelp

First class operation! I have had auto repairs and auto detailing done and both exceeded expectations with an outstanding job.

5
Yelp

Best automotive shop in Alexandria! Mike was kind enough to help with a minor issue in my under carriage and had me on my way in minutes. Best customer service

5
DemandForce

Car still " hiccuping" after major repair which included mention of this issue. I returned today and had, Dustin, the tech who worked on my car ride with me for a bit. He was very informative and concerned. I was instructed to drop off my car Sunday night for Dustin to check first thing Monday morning to check issue. For now I can say your staff is responsive and concernened. I hope I wil have more to follow up with on Monday. We've been coming to Yates for years so I think that speaks for itself! They are honorable and efficient. Thank you!

4
DemandForce

Yates Automotive was convenient. Customer service is always first.

5
Yelp

These guys are awesome. I brought my new-to-me but very old pickup truck to them when I discovered the reason it was running rough was the previous owner had snapped off a spark plug (if you've ever worked on an old car, you know this is a nightmare scenario). It was rusted in, and I knew I didn't have the skill to get it out, despite years of experience working on cars. I knew I needed skilled pros, and the guys at Yates came to the rescue, big time. The mechanic, Jeff, who worked on my truck has 43 years of experience and counting, and it showed, as he applied his true mastery to get the spark plug out, which though it seems simple, was actually a nearly impossible task. He and Yates saved me thousands of dollars, because my only other option was to pull off the entire intake and cylinder head to fix it. They easily could have said it couldn't be done, and charged me for a much bigger job. These guys are skilled, honest, family owned--a rare breed of a truly neighborhood mechanic shop where you know you can get good and honest work done. They certainly earned my loyalty, and will earn yours, too.

Thank you so much for taking the time to write such a detailed review, Geoffrey. We're so happy to…Thank you so much for taking the time to write such a detailed review, Geoffrey. We're so happy to hear we earned your trust and we'll be sure to pass your kind words on to Jeff. So thrilled we could save you some money and a lot of stress too. Thanks again!

- Yates Automotive
5
DemandForce

Really awesome work on identifying the problem; I love that you took the time to test and test and troubleshoot and get to the bottom of the issues. The loaner car was a brilliant stroke of help, and I really trust you guys to make things good every time the car goes wrong! You're gonna love this -- two days after I picked up the car from you, my left headlamp went out. I was so mad at my old car -- it must have wanted to see you guys again! I changed the bulb myself, cause it just was not gonna get to see you guys again so quick! But worry not, anything else more serious, I'm giving you a call right away! Thank you so much!

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