I have nothing but good things to say about Yates' customer care. A few weeks ago, I had my Jeep towed to their location to get an estimate on work, and it turned out that the repairs were covered under warranty at the last place I had the truck repaired. I was on and off the phone with several different employees from Yates, including the owner, and they were very helpful - holding my car until it could get towed to the other location and walking me through the problems that they had located, with no charge to me. Today, I received a follow up call from John Yates, the owner, checking in to see that everything had worked out (something the other car place had not bothered to do!). 4 stars because I cannot speak to their repair work, but I will say that I will always bring my car here in the future -blown away by their customer care!