I am one of those people that only give 5 stars when the service is truly exceptional. I worked on my own cars until I moved to the DC area in a townhome where the HOA didn't allow you to work on cars. I started using Yates and every interaction with them has been good. I broke down after an oil change and without question they paid for a tow for me, arranged for a loaner vehicle, and got my car in the shop. Even though the repair ended up being difficult, a timing belt broke catastrophically, they have done everything they can to get my car back together against the clock. These guys are trustworthy and do honestly care about the things that I do and take action to back it up