Alexandria VA auto repair

Elleni provided great customer service service

Yates provides great service. I scheduled my state inspection test and a complete detail service. Dropped my truck off, was offered a ride home, and got a call later that day when everything was done. Easy peasy. The people there are professional, courteous and helpful. I have used them to service our vehicles for years, and they remain at the top of their game.

Yates is the best. Quick and efficient service. Joe was great and helped me in a pinch!

Yatea provided outstanding service and efficent time for a short notice vehicle inspection. I drove 2 hours to Yates as i came from MD took my Chevy Suburban in for inspection even though they were busy i found Yates very organization with an efficient tracking system. Yates great they kept me informed. The treatment was great and my vehicle wss completed in a timely matter. The price was as expected fair. I homestly go back to Yates next year for their service and professionalism.

I always have a great experience here, whether I’m coming in for an oil change or any other service. I prefer Yates over big-name dealerships or car services - there’s a level of care and attention you just don’t get elsewhere. Yates are knowledgeable, honest, and genuinely care about their customers. Highly recommend!

I needed an emission test. I came too late in the day to get on the schedule. I have been ill and haven’t gotten a chance to go to the station. I am scheduled for a procedure and may not be able to come back for some time. Eddie overheard me talking and took my car back immediately He returned my car in 6 minutes. I could not believe my luck. Eddie was personable and kind. Everyone at Yates are always kind and efficient. Thanks guys!!!

I want to give a huge thank you to the guys at Yates Automotive! I had an unexpected car issue today that would’ve shut down my plans. Reached out to Yates and they went out of their way to assist me. If you have to choose between being kind or nice, always be kind…like these guys.

I'm not the type to leave reviews but wow my experience with Yates was wonderful! My car was due for an oil change and one of my windows was not rolling up. I stopped by after work to see if they'd be able to fix it and the man at the counter (i wish i got his name) told me that although their technician was gone for the day, I can leave my car overnight and come pick it up the following day. He gave me a rough estimate on the cost + how long it will take, and I was in & out of there in like 5 minutes! Today I got a call asking how I'd like the window to be fixed and I opted for the cheaper route since my car is kinda junk anyways but I was appreciative of the call and for keeping me in the loop of what was going on. I went to pick it up and Zan (I believe that was his name) told me that they got the window up as high as they could but there was still a small space. He took it upon himself to get some clear waterproof tape and tape the small crack for me. I'm not knowledgable in cars but I know good service when I see it. I can't recommend this place enough! Thank you all :)

Israel worked very hard and my car was perfect, can’t wait to come back !